Issue: Push notifications are not being received for some users. What could be the possible causes? Push notifications are being sent from our own server, and we are receiving success responses from APNS.
Users have confirmed that notifications are enabled on their devices, and they report no network issues.
There can be many reasons for notifications to not being received. And one would need a lot more details on what is being sent, what is the actual state of the devices, etc., for a meaningful answer as to what could be wrong:
If you can share the apns-id of a notification which did not make it to the user (a recent one, within the last couple days, and also share the time and time zone sent), we can take a look to see if the push was delivered at all.
incorrect token
This sends bad token from APNs which is not the case as we are getting success response.
malformed push payload
Same notification sometimes works and sometimes does not
user turning off the notifications/ silencing them
Confirmed with user and they are not doing any such thing
low priority push
We are sending high priority in notifications
PFA a few apns-id s
TimeZone for all: UTC
