We are facing a critical issue with our Apple Developer account that is currently blocking app releases.
Context:
Organization account (Apple Developer Program) Account Holder: Ben Kunkel Apple Business Manager integrated with Okta (SCIM)
Issue:
The original Account Holder was deleted from Apple Business Manager and re-created via SCIM The recreated account now shows as “Staff” (Source: Custom Sync) and cannot be modified In Apple Developer, Ben is still listed as Account Holder but does not see any options to accept agreements or manage the account A transfer request was initiated to me before he left the company, but I am unable to complete identity verification (“Invalid Submission” error)
Result:
No active Account Holder can take action Unable to accept the updated Apple Developer Program License Agreement App submissions and updates are blocked (production impact)
This appears to be a cross-system identity mismatch between Apple Business Manager and Apple Developer due to SCIM provisioning.
Has anyone faced a similar issue? Any guidance on resolving this or getting it escalated internally would be greatly appreciated.
We already have open cases with Apple Support, but progress has been slow.
Thanks in advance.