Hello everyone, I’m facing a persistent App Store rejection under Guideline 2.1(b) – App Completeness, related to In-App Purchases, and I’m unable to reproduce the issue on my end.
Issue reported by Apple Review Apple Review team reports: “No action occurred when we attempted to buy the subscription.”
- Device: iPad Air 11-inch (M3)
- OS: iPadOS 26.4.1
What I have verified from my side I have thoroughly tested the subscription flow under multiple scenarios:
- Sandbox Testing
- Using sandbox test accounts
- Product loads correctly
- Purchase flow completes successfully
- Apple payment sheet appears properly
- TestFlight Testing
- Installed app via TestFlight
- Logged in with real Apple ID (Beta tester)
- Successfully completed subscription purchase
- Device Testing
- Tested on multiple iPhones
- Tested on iPad as well
- Purchase flow works correctly on all devices
App Store Connect Configuration
- Paid Apps Agreement → Active
- Banking & Tax → Completed (no pending warnings)
- In-App Purchase status → “In Review”
- Product is correctly configured and attached to app
What Apple is experiencing Based on their feedback and screenshots:
- Subscription screen loads correctly
- Product price is visible
- When tapping “Subscribe Now” → no action occurs
- No error message, no purchase sheet
Is there a recommended workaround or reviewer instruction to avoid this deadlock?
Any insights or real-world experience would be greatly appreciated.
Thanks in advance.