Hello,
We are a Russian developer attempting to enable the StoreKit External Purchase Link Entitlement for our app. According to Apple’s documentation, this entitlement is required to provide external purchase links in Russia.
However, the official request page consistently returns a 500 Internal Server Error: https://developer.apple.com/contact/request/storekit-external-entitlement-ru
Steps we tried:
Different browsers (Safari, Chrome, Edge)
Different networks and VPNs
Multiple developer accounts
The error persists in all cases. We have already opened a support case (Case #102864703080), but Developer Support advised us to post here for technical guidance.
Questions:
Is there an alternative way to submit the entitlement request while the page is unavailable?
Can Apple confirm whether this is a known issue and if a fix is in progress?
Are manual submissions via the general Contact Us form accepted for this entitlement?
Screenshots of the error are attached.
Thank you in advance for any guidance.