No Response for Family Controls Distribution Entitlement Request for 2 Weeks

Hello,

I have submitted multiple requests for the Family Controls Distribution Entitlement through this form:

https://developer.apple.com/contact/request/family-controls-distribution

After submitting my requests, I waited for about 1 week but did not receive any response.

Since I heard nothing, I contacted Apple Developer Support by email. After that, I finally received a response from an advisor asking for additional information, including my follow-up number.

I replied with all the requested information immediately, but it has now been 5 more days and I still have not received any further response.

In total, I have been waiting for about 2 weeks for this entitlement request.

My app is a Screen Time control / digital wellbeing application that helps users reduce screen time through exercise-based challenges and healthy habits.

My app uses the FamilyControls, ManagedSettings, and DeviceActivity frameworks and requires the Distribution Entitlement for App Store release.

Here are my details:

  • Case Number: 102866460896
  • Request Type: Family Controls Distribution Entitlement

I understand the team may be busy, but I would appreciate any help checking the status of my request or escalating it if possible.

Thank you very much.

Answered by DTS Engineer in 886174022

@ismail_birak

We are working on the backlog. Thank you for your patience.

Accepted Answer

@ismail_birak

We are working on the backlog. Thank you for your patience.

Hello again,

Thank you for the update and for working through the backlog.

I just wanted to kindly follow up regarding my Family Controls Distribution Entitlement request, as I still have not received any further response or status update from the team.

It has now been around 1.5 months since my original submission and about 15 days since I provided the additional requested information to the advisor.

My app is a legitimate digital wellbeing / Screen Time management application that uses the FamilyControls, ManagedSettings, and DeviceActivity frameworks to help users reduce screen time through exercise-based challenges and healthy habits.

Case Number: 102866460896

I would greatly appreciate any update on the review status or any help escalating the request if possible.

Thank you again for your time and support.

No Response for Family Controls Distribution Entitlement Request for 2 Weeks
 
 
Q