High Sierra: "Can't be downloaded at this time"

App & System Services Core OS Beta macOS

Created Jul ’17

Replies 31

Boosts 0

Views 24k

Participants 27

I am trying to download and install the High Sierra Public Beta. My Mac is running 10.12.5.

I'm registered in the Public Beta Test program. I have downloaded the app Install macOS High Sierra Beta. When I run the app (from within App Store) it does some work then responds with a notification:

"Installation requires downloading important content. That content can't be downloaded at this time. Try again later."

Has anyone else had this ? Is there a problem with the 10.13 downloads ?

Thanks.

Garry.

Boost

Bloodsucker83 OP

Jul ’17

Same issue....

z3r0apple OP

Jul ’17

same problem. not working. weird.

tgbunzini OP

Jul ’17

Same issue on both new iMac and MBP

lololololololol OP

Jul ’17

i am having the same issue however, I am enrolled in the program already and checked the app store preferrences and ran the installer just to make sure. I still am getting that error message. Thoughts???

Chris The Bi-polar bear OP

Jul ’17

hi I am geting the same, my thoughts are there is a new beta out monday and they have pulled the existing installer prior to lunching new one, or servers are on matinance for weekend..eher way its not working

simpsondesign OP

Jul ’17

I am also encountering this issue. I'm using the beta access utility and still no luck.

A few weeks back I installed High Sierra beta on my Macbook Pro, no issue. Then, yesterday, tried installing on my iMac Retina 5K and am getting this error message. I've tried on a separate partition twice as well as a Parallels VM. No luck in either scenario.

Anyone find a solution to this yet?

horduragustsson OP

Jul ’17

Exactly my problem too. iMac Retina 5k 2015 model.

Sierra is fine but I just get this here when I try to upgrade to the Dev Preview 3 of High Sierra.

Rdrosie OP

Jul ’17

Same issue. Stuck in a loop trying to boot. 2012 rMBP.

alexinwonderland OP

Jul ’17

Same computer, same issue.

Logosworks OP

Jul ’17

Same issue here. sent a feedback about it.

simpsondesign OP

Jul ’17

I think I may have a resolution for those who are still stuck. I went to System Prefs -> App Store options. From there, REMOVE option for "Receive Beta Software Updates". Then, reinstall the beta access utility and try the High Sierra install again. I'm not 100% sure that was the cause, but after doing so, the install is now running for me!

magyarmv OP

Jul ’17

I tried to do his as well and it didn’t work. I have tried to use both the developer beta access utility and the public beta access utility.

gewhite OP

Jul ’17

Update: This did it for me.

This is certainly starting to make more sense.

Now I am dowloading the beta and it is a much larger file and going to take much longer.

Before when I clicked download in the store, it only downloaded about a 20mb installer app.

This now seems more resonable to the 5gb listed in the description of the app store.

I'll let you all know, my download time is jumping up and down all over the place.

Gtongue OP

Jul ’17

For me the fix was a mixture of what simpsondesign said and then also making sure I'm updated to 10.12.6 (was on 10.12.5)

horduragustsson OP

Jul ’17

works now.. did nothing, same installer.. worked perfectly