Hello,
I submitted a Family Controls Distribution entitlement request on May 1st, 2026 and received the generic confirmation page. It has now been 13 days with no approval, rejection or status update.
Timeline: May 1st: Submitted request via developer.apple.com/contact/ request/family-controls-distribution → Received confirmation page
May 8th: Opened Entitlements ticket via Developer Support → No response after 6 days (despite the stated 2 business day response time)
My app Knipsi is a parental control app for the DACH market. It helps families manage screen time by letting children earn credits through completing real-world tasks, with parents approving via Face ID. The app is 100% finished and ready for TestFlight — this entitlement is the only remaining blocker.
App Details: Team ID: 5GW9CM8T7U Bundle ID: aquilano.Knipsi Case: 102883106983 Frameworks: FamilyControls, ManagedSettings, DeviceActivity
I understand the entitlement review takes time — but what concerns me is that the support ticket opened under Entitlements has also gone unanswered for 6 days, despite the advertised 2 business day response time.
Could anyone share how long the Family Controls Distribution approval currently takes? And is there a recommended way to follow up when support tickets go unanswered?
Thank you
