Family Controls entitlement stuck after app transfer

Hi Apple DTS,

FivePrayer is a live App Store app and we are blocked by Family Controls (Distribution) after an app transfer.

Bundle ID: com.fiveprayer.app
Current team: FivePrayer LLC
Previous team: Gansoft Inc.
App Store: https://apps.apple.com/us/app/fiveprayer/id6755536905

This same app previously had Family Controls (Distribution) approved under Gansoft Inc. After the transfer to FivePrayer LLC, the capability did not carry over, so we had to request it again.

It has now been pending for almost one month, and we cannot ship critical updates because Family Controls is a core dependency of the app.

Is there a way to re-associate the previously approved entitlement with the transferred App ID, or route this to the correct Managed Capabilities / Entitlements team?

Thank you.

@Ghany

It has now been pending for almost one month

Please note the team is working on resolving their heavy backlog

. Thank you for your continued patience.

Family Controls entitlement stuck after app transfer
 
 
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