Hello everyone,
We’re currently facing an issue with an existing Apple Developer Organization account tied to our company. The original account holder is no longer accessible/unavailable, and our organization needs ownership transferred so we can continue deployment and App Store operations.
Over the past ~4 weeks we have:
- Submitted a CEO-signed authorization letter
- Contacted Apple Developer Support multiple times via phone/email
- Had the case escalated to a senior technician/team
- Been told we would receive a callback within a week
However, we still have not received follow-up communication or resolution, and our app launch is currently blocked because we cannot access the organizational developer account.
We are considering temporarily enrolling under an Individual Developer account to continue deployment while the organizational escalation remains pending.
A few questions:
- Has anyone successfully gone through a manual organizational account holder reassignment?
- What was the actual timeline for resolution?
- Is there a more effective escalation path to Developer Program Operations?
- Would enrolling as an Individual account create issues later when transferring the app back to the organization account?
Any insight or recommendations would be greatly appreciated. Thank you!!!