To the App Review and Developer Support Teams,
I am writing this post to bring an ongoing and critical issue to your attention, as standard support channels have failed to provide any resolution or clear communication.
Issue Summary: My application’s last two versions have been successfully reviewed and approved. However, three In-App Purchases remain stuck in the review process.
Lack of Communication:
I have opened several support cases regarding this delay, yet I have received no response or actionable feedback.
The lack of synchronization between the App Review and Support teams is causing significant operational disruptions.
The current communication gap and the slow response times are directly impacting my business and user experience.
Impact: It is unacceptable to have a live application with "Pending" monetization features for such an extended period. This delay is causing financial loss and preventing my users from accessing the services they need.
Request: I request an immediate update on the status of these IAPs and a clarification on why the support cases remain unanswered. I am looking for a direct escalation or a response from an Apple representative who can resolve this bottleneck.
App ID: 6744109858
Related Case IDs:
- 102900240277
- 102896872200
- 102896192600
I look forward to a prompt resolution.
Sincerely
