To the App Store Review and Developer Support Teams,
I am reaching out via this forum as a last resort because my communication through standard support channels has been entirely ignored, causing significant disruption to my business.
The Timeline of the Issue:
May 16: I submitted 5 In-App Purchases (IAPs) with version 2.0. While 2 were approved, 3 were rejected. I immediately resubmitted them for review on the same day.
May 21: Version 2.0.1 was approved, but the 3 IAPs remained "Under Review."
May 25: Version 2.0.2 was approved. I specifically included a Note to the Reviewer explaining that the IAPs were stuck, but this was completely disregarded.
The Bottleneck: It has been 12 days since the resubmission. I have opened multiple support cases to resolve this, yet I have received no response or actionable feedback from the support team. This lack of communication and the extreme delay in IAP synchronization is creating a broken experience for my users and causing financial loss.
Reference Information:
App ID: 6744109858
Current App Version: 2.0.2
Related Case IDs: 102900240277, 102896872200, 102896192600
I request an immediate investigation into why these IAPs are stuck and why my support cases are being ignored. I am looking for a direct resolution from an Apple representative.
Regards,