Hello App Review team,
I'm hoping you can help with what looks like an inconsistent product state on an auto-renewable subscription, rather than a normal review delay.
Details:
- App ID: 6459996442
- Subscription products: 6762844313, 6762844514, 6762844429, 6762844600
- Submitted: April 21, 2026 (~1 month ago)
- Support case ID: 102899130307
The issue: the subscription product has shown "In Review" for over 31 days, while the product's own localization (the display name) shows "Waiting for Review" for that same product. The two statuses have diverged and neither has moved since. On top of that, the product is locked — I'm unable to edit or delete it while it's in this state.
— It is currently attached to version 1.19.0 of the app, which is ready to release and has been approved by App Review. — It no longer appears in the In-App Purchases section of my current version submission, so I'm unable to re-attach or resubmit it.
This matches a pattern other developers have described, where a subscription falls into a stuck state that can only be cleared from Apple's side. I'd prefer not to remove and resubmit, since I understand that can reset the queue without fixing the underlying state.
Could you please:
- Confirm whether the products are genuinely in the review queue or in an inconsistent state, and
- If it is stuck, reset the products back to "Ready to Submit" or "Approved" so I can resubmit and release cleanly.
I'm happy to provide any additional information you need. Thank you very much for your time and help.
@App Review