To the App Review and Developer Support Teams,
I am writing this post to bring an ongoing issue to your attention, as standard support channels have failed to provide any resolution or clear communication.
Issue Summary: We are introducing consumable IAPs (coin packs) for the first time in Ice Scream 1 and Ice Scream 2. Both apps have been reviewed and approved, however their associated IAPs remain blocked. Despite multiple resubmissions with detailed review notes and video walkthroughs, the IAPs have been repeatedly rejected without specific or actionable feedback. The equivalent IAPs submitted for Ice Scream 3, using the exact same implementation and business model, have already been approved by the App Review team.
Current status per app:
- Ice Scream 1: App approved. IAPs have been repeatedly rejected with no specific feedback indicating what needs to be corrected.
- Ice Scream 2: App approved. After multiple rejections, the IAPs have been stuck in "In Review" status for over a week with no update or response.
Lack of Communication: We have opened support cases for both titles and have received no response or actionable feedback. The lack of synchronization between the App Review and Support teams is causing significant operational disruptions and is directly impacting our business.
Impact: Not having the monetization features active in both titles is causing direct financial loss and preventing our users from accessing content they need.
Request: We request an immediate update on the status of these IAPs and clarification on why the support cases remain unanswered. We are looking for a direct escalation or a response from an Apple representative who can resolve this situation.
Related apps and support cases:
- Ice Scream 1: Scary Horror — App ID: 1480827449 — Case ID: 102902530872
- Ice Scream 2: Scary Horror — App ID: 1488473484 — Case ID: 102902529670
I look forward to a prompt resolution.
Sincerely, Maria Laskurain Keplerians Horror Mobile Games