Password Error on App Review

Hi. I am going through my first App publishing. I had an issue that they cannot login but I don’t understand the issue. For my app login is not required. I have a password needed one time to get in and I provided that in the notes. They shared back the password did not work but I validated again and it is the right password. Any thoughts or feedback. Not really sure what to else to do.

Password Error on App Review
 
 
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