Hi everyone,
I'm hoping someone from Apple or a senior community member can help escalate my situation.
About four weeks ago, I received a termination warning on my developer account related to an app called Checklist Buddy (originally named Cessna Checklist Buddy). I renamed it after realizing I didn't have formal written permission from Textron Aviation, even though I had verbal approval. I believe that name change — or possibly code similarity between apps — may have triggered a flag.
I have three apps on the store: WIB 26, Checklist Buddy, and Pure International 2026. WIB 26 is live and functioning fine. Pure International 2026 is the critical one — it's an event app for a pageant happening next week and delegates are counting on it.
I have submitted multiple appeals and tickets over the past four weeks with zero acknowledgment from Apple.
Last week I called Apple Support and spoke with a representative. He pulled up my account and confirmed there were notes showing an appeal on file, but no reason whatsoever was documented for the termination warning — even he couldn't see why. He escalated my case to a senior advisor and told me I would hear back within 3 business days. It has now been 7 days with no contact.
I understand Apple has a high volume of cases, but this is affecting my livelihood. I have a real event with real attendees next week who need this app, and I cannot distribute it or push updates because my account is in a restricted state pending this appeal.
If any Apple staff reads this — my case has been escalated to the senior advisor team and is sitting in an email queue. I just need a resolution or at minimum a reason for the original warning so I can address it properly.
Any advice or help from the community is also appreciated. Thank you.