I submitted an update for my app 7 days ago and it's still sitting in "Waiting for review". This isn't a new app submission—it's an update containing important bug fixes that users are waiting for.
I've already contacted Apple Review to ask about the situation and request assistance, but so far I haven't received any update/reply.
What makes this even more frustrating is that I've submitted other apps after this one, and those apps were reviewed and approved first. I genuinely don't understand how the review queue works if later submissions can move ahead while an older submission remains untouched.
The delay is causing real damage:
- Users are leaving negative reviews for bugs that have already been fixed in the pending update.
- Some subscribers have canceled because they assume the issues aren't being addressed.
- The app's rating and reputation are taking a hit while the fix is effectively locked behind the review process.
I'm attaching the email I sent to Apple Review.
Has anyone else experienced unusually long review times recently? Have you found any effective way to get visibility into what's causing the delay?
I'd be interested to hear whether this is an isolated case or if other developers are seeing the same thing.