App Store Connect tax issue blocking Paid Apps / IAP, no Finance update

Question

Created Jun ’26

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Hi everyone,

I’m looking for advice on the best escalation path for an App Store Connect tax issue that is blocking our Paid Apps / In-App Purchase setup for a live app.

Timeline:

Jun 18, 2026: Opened a Finance Support case for tax information submissions.
Since then: No update from Apple Finance.
Current impact: Paid Apps / IAP cannot be completed, and users are already trying to purchase the Pro upgrade.

I have also submitted a new Finance contact request under Tax information submissions.

Has anyone dealt with a similar App Store Connect tax issue where Finance Support went quiet? Is there any escalation path beyond the Finance contact form and replying to the original iTSPayments email?

Any guidance from Apple staff or developers who have been through this would be appreciated.

Answer 1

Jyjuk OP

1d

Hello,

Did you manage to get an answer? I sent my request 2 weeks ago and I haven't received any answer from the Tax & Finance support which totally blocks the release of my app. How much time did it take for you and were you able to escalate to speed up the process?

Thanks in advance.