App Store Connect tax issue blocking Paid Apps / IAP, no Finance update

App Store Distribution & Marketing App Store Connect
Tony1092 OP
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Hi everyone,

I’m looking for advice on the best escalation path for an App Store Connect tax issue that is blocking our Paid Apps / In-App Purchase setup for a live app.

Timeline:

  • Jun 18, 2026: Opened a Finance Support case for tax information submissions.
  • Since then: No update from Apple Finance.
  • Current impact: Paid Apps / IAP cannot be completed, and users are already trying to purchase the Pro upgrade.

I have also submitted a new Finance contact request under Tax information submissions.

Has anyone dealt with a similar App Store Connect tax issue where Finance Support went quiet? Is there any escalation path beyond the Finance contact form and replying to the original iTSPayments email?

Any guidance from Apple staff or developers who have been through this would be appreciated.

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App Store Connect tax issue blocking Paid Apps / IAP, no Finance update
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