I'm trying to register the App ID ai.mycompany.app under our company Apple Developer account, but the portal says:
"An App ID with Identifier 'ai.mycompany.app' is not available. Please enter a different string."
We own the domain mycompany.ai, and no app is published with this identifier (an App Store lookup by bundle ID returns no results).
I believe it was auto-registered earlier by Xcode's automatic signing under my personal Apple ID while testing a build, not under our company team. So it's now holding the identifier globally but isn't in use.
I have access to both accounts — my free personal Apple ID and our paid company Developer account. The problem: under the free personal account, the Identifiers list (Certificates, IDs & Profiles) is restricted — free accounts can't access it on the portal, so I can't see or remove the Bundle ID there myself. And from the company account it doesn't appear, since it's owned by the personal team.
What I want: release/remove this Bundle ID so I can register it under our company Developer account.
Questions:
- If a Bundle ID was auto-created under a free personal team, how can it be removed when free accounts can't access the Identifiers list?
- Is contacting Developer Support the only way to release it in this case?
- Once released, does the identifier become available immediately, or is there a hold period before another team can register it?
Any guidance appreciated.