Cannot accept updated Developer Agreement: Shown 'Join Program' screen despite having active apps

Question

Created 3w

Replies 4

Boosts 1

Participants 4

I’m having an issue with the Apple Developer Program.

I received a notification that the Apple Developer Program License Agreement has been updated and must be accepted in order to continue submitting and updating apps.

The problem is that after signing in to my Apple Developer account, I don’t see any option to accept the new agreement. Instead, I’m shown a “Join the Apple Developer Program” screen, as if I’m not enrolled in the program, even though I have active apps on the App Store.

In App Store Connect, I can see the agreement status as “Active (New Agreement Available)”, but there is no visible way to actually review or accept the updated version.

Has anyone experienced a similar issue and knows how to fix it?

Answer 1

Apple Developer Support OP

Apple

3w

Hello,

An email was sent to you on April 30th. Please check your email, including spam folders if necessary. You'll need to contact the Developer Support team for assistance after you've had a chance to review.

https://developer.apple.com/contact/

Answer 2

Tomasz-Polak OP

2d

Thank you for the reply.

I did receive that email and I responded to it. I submitted all the requested documents (government-issued photo ID and proof of address) and completed the questionnaire about the apps I distribute. Developer Support confirmed in writing on 28 May that my documents had been received and escalated to the responsible team, with case number 102894213257.

Since that confirmation I have had no further contact from anyone. I asked for a status update on 10 June and received no reply. It is now 21 July — nearly two months of silence, and I still have no way to accept the updated License Agreement or to update my live app.

I have contacted Developer Support repeatedly throughout this period, which is why I posted here. Is there anything else I can do from my side, or any way to get the case looked at again?

Answer 3

PengYang OP

2d

Same issue here.

I also got the “We need more information” email, submitted the docs, and resubmitted them after contacting China Developer Support.

They told me the issue was forwarded internally, but my account has been stuck for over a month with no clear update.

If I hear anything useful, I’ll post it here too.

My Team ID is 84FV5VNGS2, and my case number is 102922928162.

Answer 4

blocknineteen OP

1d

Same issue here.

I received the "We need more information" email and submitted the requested documents. My first submission was rejected without any notification — I only found out after the deadline had passed, when my account access was already restricted.

I resubmitted everything after contacting Apple Developer Support: government photo ID, business registration, proof of my role in the company, domain ownership, and a signed signing-authority letter on company letterhead.

Support has confirmed the case is with their internal operations team and that no further documents are needed from me. But it's now been over a month with no timeline and no substantive update.

What makes this hard to accept is that I quit my job to work on these products full-time. Every week stuck in this queue is time and momentum I can't get back — I can't ship updates, push notifications are down for existing users, and marketing is on hold. For a paid account in good standing since 2023, this is honestly unbelievable.

Team ID: Q84WVJLV4M — Case number: 102919611983

If I hear anything useful, I'll post an update here.