App Delay: macOS stuck 'Processing' for over 10 days

NB Dev Support ticket has been open for 9 days 102922985821


We are experiencing significant roadblock as macOS app are stuck 'Processing' after uploading. Current 10 days stuck.

It's now affecting our release roadmap, and this is even before we have to wait for the usual extended TestFlight and Production review times that exist for macOS (compared to iOS).

  • The .pkg app is uploaded via Transporter. Transporter reports it has uploaded ok, but in App Store Connect shows it is stuck 'Processing'.
  • Subsequent upload has the same effect.
  • Two previous builds for this build number were rejected (Invalid Binary = signing) but have been fixed - we shouldn't have to bump the build number to free the slot to try again...

Note there were a flurry of these issues in Jan 2026, but also at least one other ticket now: https://developer.apple.com/forums/thread/818208

Anyone else seeing this, or been able to resolve? Cheers!

Answered by Cswaf in 898061022

We got a reply from technical team on 17th July which resolved our issue. It is likely this got through the net in previous releases, but not after we had updated to 2026 SDK's - which explains the timing.


The <key>install-path</key>  was set incorrectly.                                                 

Please make your install-path to be just /Applications.


Hello, our operations team has responded by email with specifics of your app's issue and how to resolve it on your end.

Accepted Answer

We got a reply from technical team on 17th July which resolved our issue. It is likely this got through the net in previous releases, but not after we had updated to 2026 SDK's - which explains the timing.


The <key>install-path</key>  was set incorrectly.                                                 

Please make your install-path to be just /Applications.


App Delay: macOS stuck 'Processing' for over 10 days
 
 
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