Our organization team has been unable to notarize anything for two months. Every submission is Rejected with statusCode 7000, and Developer Support has not been able to resolve it across two cases and eight contacts. We are stuck and cannot distribute our app.
Facts:
- Team: CopVPN, Inc. — Team ID T24AV8CUXS (organization membership, paid and active, all program agreements accepted by the Account Holder)
- Developer ID Application and Developer ID Installer certificates are issued and work: our signed .pkg builds and verifies cleanly with codesign/pkgutil
- Every notarytool submission since 15 May 2026 is Rejected with statusCode 7000. The log shows "issues": null — there is nothing wrong with the package; the team itself has never been enabled for the notary service.
Latest submission log (verbatim):
{ "logFormatVersion": 1, "jobId": "a881050a-19b3-4ea6-a068-18b7d68996d7", "status": "Rejected", "statusSummary": "Team is not yet configured for notarization. Please contact Developer Programs Support at developer.apple.com under the topic Development and Technical / Other Development or Technical Questions.", "statusCode": 7000, "archiveFilename": "CopVPN-3.5.0.pkg", "uploadDate": "2026-07-15T19:30:28.363Z", "sha256": "00ca96e23b69e013b3f27d2244f0e9f9e506e6c8aa2da1b91c34a5f584f27fb9", "ticketContents": null, "issues": null }
Submission history (all Rejected, all statusCode 7000):
- 2026-05-15: c200b3bc-c47e-4524-9a33-5e36594ddd10, 760668b2-cceb-4a23-b820-027c7980b05a, e0115047-d1a1-4598-83b5-60f31cbbf12c, fe35a8fa-dc74-4e0c-8204-69bcea7a12a1 (CopVPN-3.3.3.pkg)
- 2026-05-27: 6defc76d-8a9a-458f-94f7-e6967a435ec2, 6df6fc0b-177d-4975-bbaf-c357991a4361 (CopVPN-3.3.3.pkg)
- 2026-07-13: 828d85c2-0419-48a9-a897-e95638ce10f3 (CopVPN-3.5.0.pkg)
- 2026-07-15: a881050a-19b3-4ea6-a068-18b7d68996d7 (CopVPN-3.5.0.pkg)
Support history — two cases, both phone and email, including exactly the topic named in the error message:
- Case 102893198830 (Membership and Account / Developer Team Management): email May 18, call May 21, email Jun 2, email Jun 18, call Jul 13, call Jul 14 (all 2026)
- Case 102901823867 (Development and Technical / Other Development or Technical Questions): emails May 28 and May 29, 2026
Every contact ends the same way: the team is still not configured, and we are told to wait. Nothing has changed in two months.
Also filed as Feedback Assistant report. Environment: notarytool 1.1.2 (41), macOS 26.5.2.
Ask: could someone from Apple please escalate this to the notary service / Developer ID operations team so that Team T24AV8CUXS is configured for notarization? This is a pure account-provisioning flag; the support loop has not reached whoever can flip it. Happy to provide any further details here or in the FB report.
