Notarization: "Team isn't configured for notarization"

Code Signing Notarization
AdamRd OP
Created Jun ’19
Replies 38
Boosts 0
Views 12k
Participants 17

I've tried to notarize my app recently and got the error:

{
  "logFormatVersion": 1,
  "jobId": "...",
  "status": "Rejected",
  "statusSummary": "Team is not yet configured for notarization",
  "statusCode": 7000,
  "archiveFilename": "myapp.dmg",
  "uploadDate": "2019-06-20T06:24:53Z",
  "sha256": "...",
  "ticketContents": null,
  "issues": null
}

I've never heard about "team configuration for notarization" previously. What are the steps to resolve that issue?

Thanks in advance.

Answered by DTS Engineer in 379585022

OK, after a lot of misstarts I finally have some concrete info to share:

  • The Team is not yet configured for notarization message does not indicate a technical issue. As such, it’s not something that DTS (Developer Technical Support) can help you with, either here on DevForums or via a DTS tech support incident.

  • The correct escalation path for this is Developer Programs Support. You can contact them via this link.

Note If that link drops you at the top-level Contact Us page, try logging in first and then clicking on the link.

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware 

let myEmail = "eskimo" + "1" + "@apple.com"
Replies  38
Boosts  0
Views  12k
Participants  17
DTS Engineer OP
Apple
Jun ’19

I've never heard about "team configuration for notarization" previously. What are the steps to resolve that issue?

Yeah, that’s a weird one. I’ve seen this issue reported by a number of developers and I’m still investigating it.

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware 

let myEmail = "eskimo" + "1" + "@apple.com"
(s. 714789186)
0
ringys OP
Jun ’19

Same problem, I never had that error before

0
DTS Engineer OP
Apple
Jun ’19

This error is the subject of ongoing work at our end. I’ll post back here when I know more.

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware 

let myEmail = "eskimo" + "1" + "@apple.com"
0
Adamos OP
Jun ’19

Hello Eskimo,


I have the same problem. Waiting for your response almost a week.


Thanks !

0
tanvifromjaipur OP
Jun ’19

Hello Eskimo,


I have the also same problem. Waiting for Apple response almost a 3 week.


Thanks !

0
elliotfinkels OP
Jul ’19

Hello,


Any updates on this issue? Still occurs

0
elliotfinkels OP
Jul ’19

Was anyone able to resolve this issue?

0
elliotfinkels OP
Jul ’19

Still no update? We still get the same error

0
DTS Engineer OP
Apple
Jul ’19

A few developers opened DTS tech support incidents about this issue and I discussed it at length with the notarisation team. Unfortunately, I’m not yet able to share any further details. If and when that changes, I’ll post an update on this thread.

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware 

let myEmail = "eskimo" + "1" + "@apple.com"
0
areisdn OP
Jul ’19

For a moment I thought this issue was resolved, yesterday I uploaded a flat package to the notarization service and it was accepted for processing but unfortunately there was some validations errors and returned a json describing each issue found, then I have fixed and submitted a new package and this time I`ve got the same error "Team is not yet configured for notarization".

0
elliotfinkels OP
Aug ’19

Were you able to overcome this issue?

0
vikram_rajpuro OP
Aug ’19

Hi eskimo,


I am facing the same problem and monitoring this thread since a long time. Waiting for the solution now. New macOS is less than a month away being released. is there any update on this issue. please let me know.


thanks

0
DTS Engineer OP
Apple
Aug ’19

is there any update on this issue.

No. As I mentioned previously, I’ll post an update on this thread when I have some details to share.

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware 

let myEmail = "eskimo" + "1" + "@apple.com"
0
vikram_rajpuro OP
Aug ’19

thanks eskimo for your response.


But my biggest concern is; what we should do in case macOS get released before the solution for this problem as apple has made notarisation mandatory. I hope you guys will come up with something before the OS release so that we can prepare our product accordingly.

0
elliotfinkels OP
Aug ’19

Less than a month away from Catalina and still no information on this weird issue whatsoever - This is very frustrating... We're left with this vague message and just have no clue what is wrong...

0
DTS Engineer OP
Apple
Aug ’19

Folks, if you haven’t already done so, please contact DTS about this. While I won’t be able to help you, I am keeping track of folks being affected by this problem and I’d like to make sure you’re on my list.

Contacting DTS like this will consume a DTS tech support incident asset but, as this isn’t a technical issue, I’ll make sure to credit the asset back to your account so you can use it for some other technical question in the future.

To ensure your request gets processed correctly, make sure to reference this post.

This advice is no longer valid. Instead, follow the advice from my 29 Aug 2019 post, below.

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware 

let myEmail = "eskimo" + "1" + "@apple.com"
0
ses-vit OP
Aug ’19

Hello, I'm facing the same problem.


I opened this ticket 718821695 (and I want my credit back ! ;-)


The notarization process of another pkg succeded a few hours before this persistent failure which is inconsistent with the log "...not yet configured".



Am I right to assume that this reflects some kind of "load control" of the (numerous) notarization requests reaching your servers ?

0
DTS Engineer OP
Apple
Aug ’19

Am I right to assume that this reflects some kind of "load control" … ?

No.

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware 

let myEmail = "eskimo" + "1" + "@apple.com"
0
ses-vit OP
Aug ’19

The problem seems to have disappeared...

Whatever was done about it, thank you !

0
DTS Engineer OP
Apple
Aug ’19
Accepted Answer
Recommended

OK, after a lot of misstarts I finally have some concrete info to share:

  • The Team is not yet configured for notarization message does not indicate a technical issue. As such, it’s not something that DTS (Developer Technical Support) can help you with, either here on DevForums or via a DTS tech support incident.

  • The correct escalation path for this is Developer Programs Support. You can contact them via this link.

Note If that link drops you at the top-level Contact Us page, try logging in first and then clicking on the link.

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware 

let myEmail = "eskimo" + "1" + "@apple.com"
0
vikram_rajpuro OP
Sep ’19

Hello eskimo,

Recent reply which I have got after following your suggestions here->


“I understand that you are having issue deploying your app in macOS Catalina. Please note that our department offers mainly administrative support, and we assist developers with account creation and management. The Developer Technical Support team specializes in code-level assistance for Apple frameworks, APIs, and tools. Please visit our website to learn how to contact them or access free technical support resources.”


I have responded to the email with whole discussion which I am having since last two months here and there at DTS. Rest assured the way you have shown your “Correct Answer by eskimo” here will be too misleading to the community.


PS: Please tell me where to go from here

0
DTS Engineer OP
Apple
Sep ’19

As per my earlier post, the correct escalation path for the Team is not yet configured for notarization error is Developer Programs Support. If they mistakenly redirected you to Developer Technical Support, you should write back and correct that misunderstanding. Feel free to reference this thread. If that doesn’t help, you can have them contact me for clarification.

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware 

let myEmail = "eskimo" + "1" + "@apple.com"
0
vikram_rajpuro OP
Sep ’19

Hello eskimo, It’s really helpful that you are responding to me. At least I am having a discussion with human. I have replied to the mail thread which I have got earlier for contacting to DTS and also mentioned this thread and your reference also. But no luck, I haven’t heard back from them. The agent name was maddalen who has assigned by apple to me. I have even got the survey email from apple about how I felt for the services I have got. I replied to that also so that they can take a proper action on it. Now coming back to you. What can be the next? Please help soon.

0
DTS Engineer OP
Apple
Sep ’19

I’m sorry but I can’t help you with escalating this issue. As I mentioned earlier, this is not a technical issue, and thus it’s outside of DTS’s remit.

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware 

let myEmail = "eskimo" + "1" + "@apple.com"
0
Eseye OP
Oct ’19

Apple needs to get it together anda fix this issue ASAP. Catalina came out yesterday and I keep getting rejected with this error. I work for a company where ourt customer service is exploding becasue people cant run our apps. Is there anything regarding a fix for this issue?

0
Notarization: "Team isn't configured for notarization"
First post date Last post date
 
 
Q