We are in urgent need of advice or escalation regarding our app review status.
Our app has been stuck in the "Waiting for Review" status for several days. Due to a critical technical emergency, we submitted an Expedited App Review Request over 48 hours ago, but we have yet to receive any response or status update.
Here are the critical details of our current situation:
- The Critical Bug: We recently had to deploy an emergency server-side architecture upgrade. As a result, a severe incompatibility bug has occurred between the legacy client app and the live server.
- The Impact: Currently, 100% of our active users are completely blocked from logging into the game, and all In-App Purchases (IAP) are broken. Our live operations have completely ground to a halt.
We have double-checked that this emergency build complies with all App Store Review Guidelines, and all test credentials in App Store Connect are active.
If any Apple Forum Moderation Team member or Community Manager sees this, we humbly request your assistance to help us look into this case or escalate it to the App Review team. Our team and our user community are deeply impacted by this prolonged outage.
- Expedited Request Case ID: 102941404580
Thank you so much for your time and help.