Active Apple Developer Program membership, but account still not restored after identity verification review

Question

PengYang OP

Created 2d

Replies 4

Boosts 2

Participants 3

Hello,

I’m posting a new thread in case anyone has seen this before.

My Apple Developer Program membership is paid and should remain active until March 10, 2027, but my account suddenly lost access to membership-related resources.

Current symptoms:

developer.apple.com/account shows “Join the Apple Developer Program”
In Certificates, Identifiers & Profiles, I get: “Team ID is not associated with an active membership.”

A few weeks ago, I received a “We need more information” email asking for ID and proof of address. I did upload the requested documents, and after contacting Developer Support in China, I uploaded them again as a second submission.

Developer Support in China has confirmed that the issue is related to an additional identity verification review, and that my second submission was forwarded to the relevant internal team.

My Team ID is: 84FV5VNGS2 My China Developer Support case number is: 102922928162

But after about 3 weeks, the account is still not restored.

Has anyone had a similar case? If so:

how long did it take?
did Apple manually restore the membership / team linkage?
was there anything else you needed to do besides waiting?

Any similar experience would be appreciated. Thank you.

Answer 1

blocknineteen OP

2d

I'm going through the same issue as yours. My enterprise developer account was active since Nov 2023 with verified DUNS. I received an email asking for documents for full verification. I lost access exactly 14 days after that email went out. I called the support and they said my employee verification document was not what they expected. I resubmitted everything. It's been a month and I'm waiting to hear from them. I can't update apps or make fixes. Push notifications are not working.

I see the same:

developer.apple.com/account shows “Join the Apple Developer Program”
In Certificates, Identifiers & Profiles, I get: “Team ID is not associated with an active membership.”

Answer 2

blocknineteen OP

2d

I'm going through the same issue as yours. My enterprise developer account was active since Nov 2023 with verified DUNS. I received an email asking for documents for full verification. I lost access exactly 14 days after that email went out. I called the support and they said my employee verification document was not what they expected. I resubmitted everything. It's been a month and I'm waiting to hear from them. I can't update apps or make fixes. Push notifications are not working.

I see the same:

developer.apple.com/account shows “Join the Apple Developer Program” In Certificates, Identifiers & Profiles, I get: “Team ID is not associated with an active membership.”

Case id: 102919611983

Answer 3

blocknineteen OP

12h

I will let you know if I hear anything from Apple on my side. Likewise keep me posted if apple follows up. It will be helpful for me to know whats going on. We both have a very similar trivial issue thats holding us back 🤷

Answer 4

cmakthat OP

12h

I just encountered this exact issue now. I see the same symptoms others have mentioned.

I also got an email about uploading verification documents a few weeks back and I did them, but there was never any follow up email so I assume it was fine and it was past 14 days.

My developer membership is still active.

Team ID: H78L7CA28Q
Activation Date: March 15, 2026
Expiration Date: March 15, 2027

I have submitted a support case too

Case ID: 102946670483