Hello! My app beFamily (version 1.0.0) is already live on the App Store and has active users. I have developed and completed the subscription functionality, but I have been unable to release it because my auto-renewable subscriptions have been stuck in review for more than a month.
The current state is inconsistent: The subscription group "beFamily Plans" is marked as In Review. Both subscriptions remain Waiting for Review. There is no active App Review submission containing these subscriptions. My app version 1.0.1 is in Prepare for Submission, but the "In-App Purchases and Subscriptions" section is missing, preventing me from attaching the subscriptions to the app version. If I submit the app without them, it is rejected under Guideline 2.1(b) because the reviewer cannot locate the subscriptions. This issue has now been blocking my subscription launch for over a month, preventing my users from purchasing subscriptions and preventing my business from generating subscription revenue. I have already:
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Opened a Developer Support case.
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Submitted Feedback Assistant report FB23817386.
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Posted the issue on the Apple Developer Forums.
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Performed all recommended troubleshooting steps without success.