Hi,
I created a Sandbox Apple Account in App Store Connect for testing StoreKit / Age Assurance sandbox scenarios.
When I try to sign in on an iPhone through:
Settings -> Developer -> Sandbox Apple Account
I can enter the sandbox account email/password and I successfully receive the email verification code.
After entering the email verification code, iOS asks me to add/verify a phone number. When I enter the phone number, I get this error:
“Could not connect to iCloud. Verification codes cannot be sent to this phone number at this time. Please try again later.”
I did not set any phone number when creating the sandbox tester in App Store Connect. The sandbox tester was created with only name, email, password, and country/region.
Context:
- iPhone has Developer Mode enabled
- I am signing in via Settings -> Developer -> Sandbox Apple Account
- I am not trying to sign in through normal iCloud / Apple Account settings
- The sandbox account email is not used as a normal Apple Account
- Email verification works
- Phone verification has failed for more than a day
Questions:
- Is phone verification expected when signing in with a Sandbox Apple Account?
- Is there a way to use Sandbox Apple Accounts / Age Assurance sandbox scenarios without adding a trusted phone number?
- Does this error usually mean the phone number is rate-limited/blocked, or that the sandbox account is stuck?
- Should this be handled by Apple Developer Program Support instead?
Thanks!
