Subject: Request for Account-Level Investigation – Multiple App Review Delays and Apple Search Ads Not Delivering
Hello Apple Developer Support,
I am requesting an account-level investigation because I am experiencing multiple issues on the same Apple Developer account at the same time, and despite contacting support several times, I have not received any response.
Issue 1 – Unusually Long App Review Delays
I currently have two different apps experiencing unusually long review times.
- One app update has been waiting significantly longer than expected.
- Another app has been stuck in In Review for approximately one week with no communication or status change.
I understand that review times can vary, but having multiple submissions delayed simultaneously is highly unusual compared to my previous submissions.
Issue 2 – Apple Search Ads Not Delivering
At the same time, my Apple Search Ads campaigns are not delivering at all.
Current status:
- Campaigns are Enabled
- Ad Groups are Enabled
- Keywords are Enabled
- Billing is valid
- Payment method is active
- Promotional credit is available
- My app is live on the App Store
- Search Match configuration has been verified
- Campaigns have been running for several days
However, every campaign reports:
- 0 Impressions
- 0 Taps
- 0 Spend
I have already verified my campaign configuration multiple times and exported the campaign data. Everything appears to be configured correctly, yet the campaigns have never entered auction or delivered any impressions.
Additional Information
My app is already indexed in App Store Search, and third-party ASO tools show that keyword rankings are updating, which indicates that the app is searchable. However, Apple Search Ads still records zero delivery across all campaigns.
What I Have Already Done
- Verified campaign settings
- Verified keyword status
- Verified billing information
- Verified payment method
- Verified app availability
- Contacted Apple Developer Support multiple times via email
- Waited several days without any response
Request
Could you please investigate whether there is any account-level, App Review, or Apple Search Ads restriction affecting my developer account?
If this case needs to be handled by another internal team (App Review or Apple Search Ads), I kindly ask that it be escalated internally rather than requiring me to open separate cases.
I would greatly appreciate confirmation that my developer account is in good standing and that there are no internal issues preventing:
- My apps from progressing through App Review.
- My Apple Search Ads campaigns from delivering impressions.
Thank you for your time. I look forward to your assistance and would appreciate any update regarding this investigation.
Kind regards,
Hilal Demir Apple Developer Program Member