I have spent eight weeks trying to get this account opened, and I paid for it over six weeks ago. Roni confirmed that the escalation managers have had every piece of information they requested for weeks, but the account still has not been opened.
I asked to file a complaint about the escalation managers. Roni could not tell me the name of the department that would review my complaint, nor could she explain the complaint process. After she gave me conflicting information, I said I would also like to complain about the lack of clear information; she told me she did not know Apple's complaint process at all.
She then said that any complaint about her would go to a separate team. When I asked whether both complaints would go to the same team, she said she was not allowed to tell me.
I have therefore paid for a service that has not been delivered, and been given no usable route to complain about either failure.
An account taking 8 weeks is bad service. An advisor telling you she cannot name the reviewing department, cannot describe the process, and is not allowed to say whether two complaints go to the same team — that's a company with no functioning complaints route.
Complaints are discretionary for Apple; money isn't.
A paid-for service has to be performed within a reasonable time, and 6+ weeks with zero outstanding items is past it.
App Store Connect isn't a convenience — it's the entire benefit of the thing I paid for. No App Store Connect means no submissions, no builds, no releases, no revenue. I haven't received partial service; I've received none of it.
