Hi,
I'm hoping someone from App Review can help, as email support has not resolved this.
We publish digital magazine apps where each new issue is sold as a separate in-app purchase. Two of our IAPs have now been stuck in "Waiting for Review" / "In Review" for 3-4 weeks, well beyond the normal 24-48 hour turnaround we've seen on previous submissions.
Because of this, we are currently unable to sell our product to paying customers. Readers cannot purchase the current issues at all. This is actively affecting live revenue, not just a delayed update.
We've already sent two emails to Developer Support with no meaningful response beyond being asked to keep waiting, and a Contact Us request through App Store Connect has not moved things forward either.
Could someone from App Review please look into why these specific IAP submissions have been stuck for so long, and help move them forward? I'm happy to provide the App ID / bundle ID and IAP product IDs privately to a verified Apple team member.
Thank you for any help you can offer.