App stuck in “Waiting for Review” after completing Guideline 2.1 information request

Hello Apple Developer Team,

I’m reaching out regarding a significant delay with the App Review of my new app, Alsaqar.

The app has been stuck in “Waiting for Review” for several days, even though I have already completed all the actions requested by the App Review team.

App Review previously contacted me under:

Guideline 2.1 – Information Needed – New App Submission

I provided all the requested information, including:

  • A screen recording of the app
  • A physical-device test recording
  • Demo account credentials
  • Tested device and iOS version
  • Detailed information about the app's purpose and functionality
  • Information about external services and SDKs
  • Details regarding the live auction, bidding, and in-app chat functionality

The submission is still showing “Waiting for Review” and has not moved to “In Review”.

For reference:

Apple ID: 6802453859 Submission ID: bc2f6a16-72cd-4c13-91a0-6622596e8a60 Support Case ID: 20000143841837

I have also contacted Apple Developer Support regarding this issue and received confirmation that my support request was received, but I have not received any further response or update.

This delay is significantly affecting me and my business, as the application is ready for review and I have already completed everything requested by the App Review team.

Could someone from Apple please check whether there is any issue with my submission or whether it is correctly queued for App Review?

I would greatly appreciate it if the submission could be reviewed or escalated to the appropriate team.

Thank you for your time and assistance.

App stuck in “Waiting for Review” after completing Guideline 2.1 information request
 
 
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