We are looking for guidance on a new app submission that has not moved from "Waiting for Review".
Our first submission was rejected under Guideline 5.1.1(ii). We addressed the issue the same day by updating the purpose strings to clearly describe how the requested data is used, and resubmitted immediately. The status has not changed since.
Why this is time-critical: the backend service our current users depend on is being shut down by our provider on August 28, 2026. The submitted app migrates to a new provider and is the continuation of that service. Without it, our existing users will be left without a working app.
What we have already tried:
- Submitted an expedited review request on August 23, 2026 - no response
- Contacted Apple through the Contact Us module several times since then - no response beyond the automated acknowledgment each time
We are not asking to skip the queue for convenience. We simply need to know whether the submission is progressing normally or whether something additional is required from us. We are ready to respond to any questions from App Review immediately, at any hour.
Thank you.
