Following the guidance in the locked thread "Reporting your App Store Server Notifications issue" (thread 774053), Feedback ID: FB24877994. Apple Developer Support case 102971044266 is open in parallel.
Summary
On our account no auto-renewable subscription renewal has ever succeeded, on either of our two products, while every customer-present initial purchase succeeds. In the last 48 hours 4 of 4 free trials that reached their renewal date with auto-renew ON failed with expirationIntent 2, in four countries (PK, GB, NL, US).
What we observe
- Yearly product with a 7-day free introductory offer (all 175 territories, offerMode FREE_TRIAL, ONE_WEEK, 1 period). Monthly product with no offer.
- For each of the four, GET /inApps/v1/subscriptions/{originalTransactionId} returns status 3, and the renewal info has autoRenewStatus 1, expirationIntent 2, isInBillingRetryPeriod true, the correct renewalPrice and currency, no priceIncreaseStatus. Environment Production, inAppOwnershipType PURCHASED.
- The DID_FAIL_TO_RENEW notification (no subtype; billing grace period not enabled) arrives at the expiry time in each case.
- App Store Connect subscription events from 2026-08-01 to 2026-09-20: 18 free trial starts, 6 full-price starts, 4 voluntary churns from free trial, 4 from full price, 3 "Billing retry from free trial", 1 "Involuntary churn from full price", and no renewal event of any kind. So 5 of 5 unattended renewal charges ever attempted have failed, across two products and five countries, while the 6 paid monthly purchases in the same window (TR, FR, AU, MN, US) were charged normally at purchase time.
- The customers are in their own storefront countries (device time zones match), and none of the four cancelled.
What we have verified
Both products Approved, 175 price rows each, no scheduled or preserved prices; Paid Applications Agreement, Free Apps Agreement, banking, tax forms and both compliance items (DSA, MRDP) all show Active with nothing pending in App Store Connect > Business; our servers call no App Store Server API endpoint that modifies a subscription.
Thread 847338 (posted today) describes every renewal on an account failing after an agreement issue, with expirationIntent 5. Ours is expirationIntent 2 and our agreements show Active, but the shape is the same: every renewal, no purchase affected.
Questions for Apple engineers
- Is there any account, agreement or product condition that causes renewal charges to fail with expirationIntent 2 while initial purchases succeed?
- Is anything more than expirationIntent 2 available about these four renewals? The four original transaction IDs are in FB24877994.
- Is there a known issue affecting free-trial-to-paid renewals around 19 to 21 September 2026?
Thank you.