Our organization enrollment has been stuck on "Purchase your membership — complete your purchase now" for over three weeks, despite a fully settled payment confirmed by Apple's own invoice. We have received no meaningful response across multiple support cases.
Account details: Enrollment ID: K36V8XF97H Legal entity: ALFADHA SHOP (Tork Motors), Iraq D-U-N-S: confirmed active and correct (verified directly with Dun & Bradstreet)
Payment (confirmed settled by Apple invoice): Invoice Number: MD07881249 Order Number: AFB0117591 Amount: $99.00, charged and settled — Amount Due: $0.00
What we have tried:
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Three payment attempts across two cardholders, using cards confirmed working internationally and within the App Store itself
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Multiple support cases (102967185439, 102951154946, 20000139412498), no resolution
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Phone callback is not offered for our region, so that escalation path is unavailable to us
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Emailed Apple Developer Support directly multiple times, no reply
This is clearly not a payment issue — Apple's own invoice confirms the charge is complete and settled. This appears to be a backend provisioning failure where the completed payment has not been linked to our verified enrollment.
We are a legitimate registered business with a valid D-U-N-S number. Our app is already live on Google Play and Huawei AppGallery — Apple is the only platform where enrollment has failed to complete, and it is blocking our launch.
Requesting: escalation to the enrollment/payment team to manually review Enrollment ID K36V8XF97H against confirmed payment invoice MD07881249 and complete our account activation. Happy to provide any verification details needed.
If anyone from Apple Developer Relations can help escalate, or if any developer has resolved a similar backend-linking issue, we would greatly appreciate it.