Our app has had its Digital Services Act (DSA) trader status showing as "In Review" since 22 August 2026, which is now over a month. As a result, the app is unavailable to download across all 27 EU countries.
A few details:
- The trader information was submitted and has been "In Review" the entire time, with no change in status.
- There is no option in App Store Connect to edit, resubmit, or view further detail on the trader status — it simply shows "In Review" with no action available on our end.
- Our other compliance item (Directive on Administrative Cooperation - 7th Amendment) shows as "Active" without issue, so the account-level details appear to be in order.
- I have contacted Apple Support by email (no response yet), and the callback option is showing as unavailable.
Has anyone experienced a DSA trader review taking this long, or found a way to get it unstuck? Is this a known delay on Apple's side, or is there something we might be missing that we can action?
Any guidance would be appreciated, as the EU restriction is affecting our users.