Hello Apple Developer Community,
The version of our app currently available on the App Store contains a serious bug that affects users’ ability to use the app normally.
On October 8, 2026, we submitted a new version that fixes this issue and requested an expedited review. As of October 12, 2026, approximately four days later, the submission is still waiting for review and the review process has not started.
We have also followed up by email. Unfortunately, our existing users continue to experience the problem while we are unable to make the fix available to them.
We understand that the App Review team handles many submissions. Given the ongoing impact on our users, could someone advise on the appropriate way to check the status of our expedited review request or follow up on this urgent bug-fix submission?
We can provide the app and submission details through a private support channel if needed.
Thank you for your time and assistance.
Jewel Muse! Team
Apologies, I forgot to include the app details in my original post:
- App name: Jewel Muse!
- App ID: 6785241915
- App Store link: https://apps.apple.com/app/id6785241915
Thank you again for your time and assistance.