notarytool error 7000 "Team is not yet configured for notarization" - regression, PLA signed, support case silent (102991640706)

Our team's notarization has been fully blocked since Oct 9 with statusCode 7000 "Team is not yet configured for notarization" (issues: null) on every submission - app, .pkg, and standalone binaries alike.

Team ID: 7AVQDHV488 (US organization)

Critically, this is a REGRESSION, not a first-time setup problem. The exact same binary that Apple ACCEPTED on Oct 9 returns 7000 when re-submitted, with nothing changed on our side:

  • 9a603fde-f005-4803-ba0e-9f7ce0a61ac4 - ACCEPTED Oct 9
  • 2f27d7eb-2530-46d2-8439-d12664233a3d - the SAME binary, re-submitted Oct 12 -> 7000
  • eddbcd23-c423-4e7f-a95b-15346e2be440 - our app (.zip), Oct 12 -> 7000
  • 846be3bc-b90b-45fc-afae-1081a23c97b6 - our .pkg, Oct 12 -> 7000

Everything on our side checks out:

  • Membership active (renews Aug 2027)
  • Apple Developer Program License Agreement signed Oct 8, 2026
  • Signing valid: codesign --verify --deep --strict passes; the .pkg is signed with "Developer ID Installer: NUREV.IO Inc. (7AVQDHV488)" and a trusted timestamp

Because Apple returns issues: null, the rejection happens before any binary inspection, which points to an account-configuration issue on Apple's side rather than our code or signing.

I filed support case 102991640706 on Oct 9 and have only received the automated acknowledgment (3+ days, no human response). This is blocking our product launch. Could an Apple engineer please look into this, or route it to the team that can re-enable notarization for 7AVQDHV488? Happy to provide any additional submission logs.

Thank you.

This isn’t something we can help you with here on the forums. Rather, you need to seek help via official channels. For the details, see this post.

I filed support case 102991640706

The format of that case ID suggests that you’re in touch with the right folks, and I recommend that you continue escalating via that path.

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Quinn “The Eskimo!” @ Developer Technical Support @ Apple
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