Enrollment loop bug: Payment form forced duplicate authorization holds, account stuck on "Pending"

Developer Tools & Services Apple Developer Program
Awethentique OP
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Hi everyone,

I am tracking an active bug in the Apple Developer Program web enrollment pipeline where the payment gateway is failing to register initial transactions, forcing duplicate authorization holds.

Steps to reproduce:

  1. Initiated Individual Enrollment 2 days ago. Mobile identity verification app failed to focus/zoom properly, forcing me to use my MacBook FaceTime camera to take pictures of my ID.
  2. I completed the initial R1690.50 payment via the web form.
  3. Logged back in 24 hours later. The developer dashboard completely dropped the session history and reverted to an explicit "Action Required: Complete Payment" screen. Bank statement did not immediately reflect a posted debit.
  4. Followed the dashboard's prompt to resubmit payment info via the web form.

Current Status: The system has now reserved R1690.50 twice from my bank account. Despite both amounts being held, the enrollment status remains indefinitely stuck on "Pending" with no activation email or account updates.

Because this is a technical processing error where the portal is actively dropping transactional state history, standard automated ticket replies aren't resolving the loop.

Has anyone else had their enrollment wedged by this specific payment loop glitch, and is there an engineering escalation path to force the portal to sync with the banking authorization?

Apple not responding to my emails or tickets. I have no way to contact anyone or have anyone contact me

Replies  3
Boosts 1
Views  248
Participants  3
Apple Developer Support OP
Apple

Hello,

Thank you for your post. It is important to note that account specific matters fall outside what the forums are able to address. Developer forums are focused on software and accessory development questions. Please understand that we do not review individual account, or membership status questions for privacy reasons.

If you have already opened a case, please reply directly to any emails you’ve received from Developer Support to continue your existing case. If you need to open a new case, please contact us:

https://developer.apple.com/contact/

Best regards,

Developer Support
Awethentique OP

Dear Developer Support.

Thank you for your response. I understand that here is not a place for reviewing accounts and memberships. That is not what I am asking for.

I have 6 case numbers opened for issues I have encountered since the 9th October when I first tried enrolling. I do not have a response from any of them to date. Have all 6 support tickets gotten lost in the abyss?

Your response is asking me to log a 7th case?

I am raising my experience just like the many others here searching "enrolment problems". The enrolment process is buggy, I have been double debited as well as a result of this bug. $99 taken from my bank account twice, and I have 2 Tax invoices, but no enrolment to the developer program and nobody contacting me to assist.
iVan_dev OP

I am also experiencing problems with enrollment and there is 0 response from Apple Support team.

There is no phone support available, just email that seems to go into the void