App stuck in Waiting for Review since October 2 (first submission)

Our first iOS app submission (Apple ID 6782193284, version 1.0) was submitted on October 2 and still shows “Waiting for Review.” No reviewer messages have arrived in App Store Connect, and agreements, tax, and banking are active. We sent a support request on October 8 and have only received the automatic reply. Could App Review confirm that the submission is in the queue and tell us if anything is needed from us? Thank you.

App stuck in Waiting for Review since October 2 (first submission)
 
 
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