Hello,
We submitted our first app on Sep 29. On Sep 30 it was rejected under Guideline 2.1 (Information Needed) because our developer account has a limited App Review history. The same day we replied with everything requested (a screen recording on a physical device, the purpose and audience, setup instructions with a demo account, external services, regions, and regulated-industry information), added it to the App Review notes, and resubmitted.
That submission stayed in "Waiting for Review" until Oct 9 without being opened. On Oct 9 we resubmitted it together with our two auto-renewable subscriptions, and it again waited without being opened. On Oct 15 we replaced it with version 1.0.1 and a new recording on that build. It is waiting again, now more than two weeks after we answered the 2.1 request.
We have submitted two expedited review requests and opened a Developer Support case on Oct 5 (followed up today), with no reply so far. Our account also has a pending request to convert from an individual to an organization account.
Has anyone seen a pending account conversion hold an App Review submission? And could someone from App Review check whether anything on our account is blocking this review?
Thank you!