App Store Connect Not Accessible

Developer Tools & Services Apple Developer Program
softest OP
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I have been accepted in the Apple Developer program as an organization since October 14, 2027. However till date I was unable to log into the App Store Connect platform. I get a message saying

"Your Apple Account isn't enabled for App Store Connect."

I have raised two tickets since that date and still have not received a response. Anyone having a similar experience? Applied to Google Play and App Store at the same time and the process in Google Play was much faster.

Case ID is 102992261865 (3x follow-ups)

Answered by Apple Developer Support in 911560022

Hello,

I reviewed your case and it appears that our Developer Suppor team was able to resolve and respond to your issue. If you still need support, please continue to work within the framework of your case to communicate with Developer Support.

Thank you,

Developer Support

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Pokpong OP

First check that you are signing in with the Apple Account used as the Account Holder during enrollment. If someone else completed the organization enrollment, ask that person to sign in first and invite your Apple Account from App Store Connect > Users and Access. Apple says the Account Holder is initially the only person who can sign in, and can then invite additional users.

If you are the Account Holder and enrollment is active but you still get this message, reply to your existing support case with the team name and Enrollment ID and ask them to check that App Store Connect access has been provisioned for the account. I would keep the case details private rather than adding them to a public post. Apple’s guide: https://developer.apple.com/help/app-store-connect/get-started/app-store-connect-workflow/

Apple Developer Support OP
Apple
Accepted Answer

Hello,

I reviewed your case and it appears that our Developer Suppor team was able to resolve and respond to your issue. If you still need support, please continue to work within the framework of your case to communicate with Developer Support.

Thank you,

Developer Support