Hello everyone,
I am reaching out to see if anyone has experienced a similar prolonged delay or knows how to get past a bottleneck with organization enrollments.
Our company account enrollment (Enrollment ID: CG25DT3GHX) has been completely frozen in the review stage for over two months now. We have verified our D-U-N-S data and corporate alignment, but the dashboard hasn't budged.
To make matters worse, email support has been completely unresponsive. We have opened multiple cases, with our most recent active support case being 103003534618, but we have not received any meaningful updates or next steps.
If any community members or moderators have advice on how to escalate an organization enrollment past a multi-month silence, I would greatly appreciate your guidance.
Thank you!