Hello,
I am trying to enroll in the Apple Developer Program as an individual. My enrollment has been stuck for about 8 months and I have not received any response from Developer Support.
What happened
I received an email from Apple Developer Relations saying my enrollment is on hold because my name partially matches a name on a government screening list. The email asked me to verify my identity with my passport.
I am ready to provide my valid passport, but the identity upload page and the enrollment page both show: "We are unable to process your request. An unknown error occurred."
In the Apple Developer app, the Enroll Now button is disabled and shows: "Enrollment through the Apple Developer app is not available for this Apple Account."
I have submitted support requests by email, but have had no reply. Phone support is not available in my region.
My question
Is there another way to submit my passport for identity verification? Has anyone experienced the same issue and found a solution?
If someone from Apple can help, I can provide my case numbers privately.
Thank you very much.