11 days in "Waiting for Review", launch deadline next week, no response from Developer Support

Our first submission has been in "Waiting for Review" for 11 days no status change, no reviewer contact, no reply from Developer Support.

App: AMIMA
Apple ID: 6823950313
Version: 1.0.0 (build 1)
Submission ID: 1dec8fe9-3a94-4ddb-87d8-161791711af7
Submitted: 17 October 2026
Morocco only, free, no in-app purchases

Everything on our side is complete: membership paid and active, Free App Agreement active, DSA declaration done, build processed and "Ready to Submit", metadata and privacy complete, demo credentials supplied for a login-gated app. No messages from App Review.

We contacted Developer Support on 23 October and have had no reply in five days.

The app is the official application of a Moroccan association and is due to be presented to its members at a national congress next week. Apple's published guidance is that most submissions are reviewed within 48 hours; we are at more than five times that with no information.

Can anyone from Apple confirm whether this submission is correctly queued?

Thank you.