Hello,
I am an individual developer from Türkiye trying to enroll in the Apple Developer Program.
What happened:
- On October 25, I started an Individual enrollment in the Apple Developer app.
- I scanned clear photos of the front and back of my Turkish national ID card (T.C. Kimlik Kartı).
- Shortly after, the status changed to "ID Verification Rejected" and the Enroll button became disabled. I cannot retry verification or start a new enrollment.
- I opened support case 103008001516 the same day. I only received the automatic confirmation, and my follow-up reply has not been answered either.
Details:
- Region: Türkiye
- Enrollment type: Individual
- Document submitted: Turkish national ID card
- Two-factor authentication: enabled
- VPN: not used
- I have not created any other Apple Accounts or enrollments.
Possible cause: my name contains a Turkish character (ü). My ID shows "SÜLEYMAN" on the front and "SULEYMAN" in the machine-readable zone on the back. I suspect a name mismatch may have caused the rejection.
What I am asking:
- Could my case be routed to the enrollment / identity verification team for a manual review?
- Should my Apple Account name use the Turkish spelling or the Latin spelling from the ID's machine-readable zone?
I am happy to provide any documents Apple requires. I am not asking to bypass verification, only for a supported way to complete it.
Thank you,
Süleyman