I’m trying to upload an iOS app to TestFlight for an existing organization team, but I’m stuck in an agreement/access loop.
What I see:
• App Store Connect lists my account as “Account Holder, Admin” for the organization.
• Our existing apps are visible in App Store Connect.
• A banner says the Account Holder must accept the updated Apple Developer Program License Agreement.
• Following the account link opens developer.apple.com/account, but that page only shows “Join the Apple Developer Program” and “Enroll today.”
• There are no membership details, organization team selector, or agreement acceptance button.
• Certificates, Identifiers & Profiles shows “Access Unavailable.”
What I’ve already tried:
• Confirmed that I’m using the same Apple Account on both websites.
• Signed in again using a fresh Chrome Incognito session — same result.
• Signed back into Xcode. The organization team appears, but access to Certificates, Identifiers & Profiles is still unavailable.
App Store Connect also shows the Free Apps Agreement as “Active (New Agreement Available).” I haven’t been able to verify the actual membership expiration date because the Developer portal does not show membership details.
The app builds successfully without code signing, but I cannot complete provisioning and upload it to TestFlight.
I’ve already opened a case with Apple Developer Support and am awaiting a response.
Has anyone resolved this exact situation? Was it a membership renewal issue, an account-to-team association issue, or something else?
Is there an official way to access the agreement or membership details when the Account Holder sees only the enrollment page?
Any experience or guidance from Apple staff would be appreciated.