I've been trying to get an app reviewed for over 2.5 months.
In these 2.5 months, Apple "reviewed" the app for less than 10 minutes.
Apple "rejected" the app 5 times, within 60 seconds after launching the app.
Typical rejections include "cant find in-app purchase" or simple questions: "need to understand business model". Rejections come after 10 to 14 days of "Waiting for Review". A reviewer spends 60 seconds in the app before rejecting, and never provides the actual app review. A service that we pay for in our developer program fee.
I have opened many support cases during this time. Every single support case goes completely unacknowledged. Apple Support just ghosts me every single time.
No email reply. No phone call. No follow up. NO CASE CLOSURE message. No status changes. Nothing.
Never once has apple replied to my numerous support cases. COMPLETELY GHOSTED. EVERY. TIME.
Such complete and utter lack of responsibility from a support team. There isn't even a way to see what I wrote in the support cases!
I might as well talk to myself in the corner. It's equally as effective as raising a support case with Apple Developer Support.
Apple - you should know that proper Case Tracking systems exist.
You should know that customers want to see the status of a support case.
You should know we want to see the words written in our cases?
You should know we want to see you replies. You should know, customers expect to see something is being done about support cases?
Apple Support provides none of that. I get a list of my old case numbers, and nothing more.
Cannot see their status. Cannot see the subject line, nor the messages.
Most importantly - there is NEVER a response from Apple.
NEVER A SINGLE EMAIL REPLY. NOT ONE. NEVER A STATUS CHANGE. NEVER A CASE CLOSURE.
NOTHING. EVER.