Hi, I enrolled in the Apple Developer Program (Individual) for the first time in September 2026. The payment went through, I accepted the License Agreement, and Developer Support confirmed by email that my membership is active until September 2027. But my account showed a wrong expiry date of November 1, 2026. I never had a developer account before, so I don't know where that date came from. Since then: Certificates, Identifiers & Profiles says "Unable to find a team" My account page says "Enroll today" Under my name, the team shows a strange string like "Name|number|1" instead of my team name Everything worked at first. In October I created a development certificate for my team, and it's still valid and not revoked. So the team seems to exist but is no longer linked to my account. I also have my first app waiting for review. I have an open support case, but no reply yet. Phone support isn't available in my country, and I haven't enrolled again, to avoid creating a duplicate team. Has anyone had a new membership with a wrong expiry date, or been disconnected from their team like this? How did you get it fixed or escalated? I can share my case number privately with Apple staff. Thanks!

New enrollment paid, but wrong expiry date and "Unable to find a team"

Hi,

I enrolled in the Apple Developer Program (Individual) for the first time in September 2026. The payment went through, I accepted the License Agreement, and Developer Support confirmed by email that my membership is active until September 2027.

But my account showed a wrong expiry date of November 1, 2026. I never had a developer account before, so I don't know where that date came from. Since then:

Certificates, Identifiers & Profiles says "Unable to find a team"
My account page says "Enroll today"
Under my name, the team shows a strange string like "Name|number|1" instead of my team name

Everything worked at first. In October I created a development certificate for my team, and it's still valid and not revoked. So the team seems to exist but is no longer linked to my account. I also have my first app waiting for review.

I have an open support case, but no reply yet. Phone support isn't available in my country, and I haven't enrolled again, to avoid creating a duplicate team.

Has anyone had a new membership with a wrong expiry date, or been disconnected from their team like this? How did you get it fixed or escalated? I can share my case number privately with Apple staff.

Thanks!