Hi,
Our first app release has been in Waiting for Review since November 1, 2026 and has not moved to In Review yet.
App: Calena
Apple ID: 6809952850
Version: 1.2.12 (31)
Submission ID: 8d78f093-4707-4e93-bcc7-0c5bcff3ecd2
Submitted: November 1, 2026, 12:31 UTC
What we checked so far:
- There are no messages from App Review in App Store Connect and no emails
- The build is processed and valid
- We submitted an expedited review request
- We opened a ticket with Developer Support on November 3, 2026 (case ID 103017786436), no response yet
We are not new to the App Store. Our other app on the same developer account, Calena Driver (Apple ID 6806524950), is live and actively maintained. Its updates have been reviewed and approved quickly every time, versions 2.0.1, 2.2.0 and 2.2.12 since August. Version 2.2.12 was submitted on the same day as this submission, 5 minutes later, and it was approved without any delay. Only the customer app has been waiting.
The two apps work together, so drivers are waiting for bookings and customers cannot book until the customer app is released.
We do not want to cancel and resubmit because that would put us back at the end of the queue. Could someone from App Review please check whether anything is blocking this submission?
Thank you.