Hello,
I'm an individual developer in Romania. My trader information for the Digital Services Act has shown "In Review" in App Store Connect > Business > Compliance since October 23, 2026, now more than two weeks, against the roughly five business days Apple mentions.
My app (Sabaki Courses, Apple ID 6825241371) was approved and released on November 3. It's live in 148 countries, but "Cannot Sell" in all 27 EU countries, including Romania, which is the only market it's made for (a maths app for students preparing for Romania's national exams).
All other business items are Active: Paid and Free Apps agreements, bank account, tax forms and DAC7. App Store Connect shows no request for documents, and there's no way to edit or resubmit while it's in review.
What I've tried:
- Developer Support case 103017594789 (Nov 3, followed up Nov 4, re-submitted via getsupport.apple.com on Nov 6): only the email option is offered, no phone or callback.
- A follow-up case, 30000009872231 (Nov 9).
- A complaint under Apple's P2B internal complaint-handling process, 30000010650163 (Nov 10).
No substantive reply so far. I've read other threads with the same issue; for one developer a phone option appeared after re-submitting and the agent completed the verification during the call, but I don't see one.
Has anyone got through this recently, and what finally worked? If anyone at Apple can look at it or pass it to the right team, I'd be very grateful. Happy to provide any document or take a call.
Thank you!