We submitted our first app, Worza: Word Game (iOS 1.0), on October 13, 2026. Four weeks later it still has not been reviewed.
On October 13 App Review asked for more information under Guideline 2.1; we answered the same day. On October 28 a second information request came; we answered it and resubmitted the same day. After that, nothing. On November 5 we had to withdraw that build to ship a security update (Firebase SDK fix for the eMudhra CA issue) and submitted build 12 with full review notes and a screen recording of every feature. Apple confirmed our expedited review request, yet build 12 has been Waiting for Review ever since.
We have contacted Developer Support twice (case 103010213624, followed up on November 7, and case 30000010882282 today). The only replies have been automatic acknowledgments.
Everything on our side is in order: complete review notes, a screen recording, a working contact phone number and the updated Program License Agreement accepted. Our Android version is already approved and waiting; we are holding it so both platforms can launch together.
Other app stores charge developers a one-time registration fee. On the App Store we pay $99 every year, and in return we expect at least a reply when a submission is stuck. Four weeks of silence on a first release, with an approved expedite request, is not acceptable.
If anyone from App Review sees this: we only ask that someone look at the submission or tell us what is holding it. We will respond immediately to any question.
Has anyone else seen reviews stall like this recently, and did anything help?